PlanIt EPOS · Getting Started
Get help: Ask PlanIt and raise a support ticket
What does this do?
The Ask PlanIt button answers questions about the till and your own data and takes you to the right screen. For a person, send a support ticket from the menu.
How to use it
- Press the 💬 button in the bottom-right corner to open Ask PlanIt.
- Type your question in plain English, for example "where do I refund a sale" or "how much does J Smith owe". It answers and opens the right screen for you.
- Questions about takings and report figures need a Super Admin signed in.
- For a human, press ☰ and choose Contact PlanIt support. Type a subject and what you are stuck on, then press Send ticket. We reply to your signed-in email address.
- If Ask PlanIt cannot solve something, it will offer to open the ticket form already filled in. Check it and press Send ticket.
Questions this guide answers
- How do I get help inside the till?
- How do I contact PlanIt support?
- Can the assistant find a sale for me?