PlanIt EPOS · Getting Started

Reset a forgotten password

What does this do?

Send yourself a reset link from the sign-in screen and choose a new password. The new password works on the till, the estimator and the customer portal.

How to use it

  1. On the sign-in screen press Forgotten your password?
  2. Type your email address and press Send me a reset link.
  3. Open the email on the same device and browser you asked from. The link is tied to that device, so a link opened on a different phone or computer will not work.
  4. Under Choose a new password, type a password of at least 8 characters, then type it again in Repeat it.
  5. Press Save and open my till.
  6. If the till says the link has expired or was already used, go back to Forgotten your password? and send a fresh one.
Questions this guide answers
  • I've forgotten my till password, what do I do?
  • Why doesn't my reset link work?
  • Can I reset my password from the till?

Last updated 2026-09-03 · Direct link for this feature