PlanIt EPOS · Receipts, Refunds & History

Restore a deleted receipt

What does this do?

Deleting a receipt on the till is soft: it drops out of totals, reports and account balances but is kept in a Deleted receipts list, and you can restore it at any time. Every deletion is also logged.

How to use it

  1. From the ☰ menu choose History.
  2. Scroll to the Deleted receipts panel at the bottom. Voided sales are filed here too.
  3. Find the receipt by Number, Customer or the Deleted date.
  4. Press Restore. The receipt goes back into the main list and back into your totals.
  5. To delete a receipt in the first place, open it with View and press Delete. The confirmation explains that it moves to Deleted receipts and can be restored later.
Open PlanIt EPOS Still stuck? Email support

Related guides

Void a sale

Voiding says the sale never happened. Its stock goes back, it comes out of every total and report, and it is filed under Deleted receipts. Use it for a sale that was rung through wrongly and no money changed hands; if the customer has paid, use a refund.

Receipts, Refunds & History

Find an old receipt, quote or invoice

History keeps every sale, quote and invoice the till has ever raised, so you can find one months later, see whether it was paid, and reprint, email, refund or void it from the same screen.

Receipts, Refunds & History

Back up the till and restore from a file

Cloud sync backs the till up continuously, but you can also download a complete copy of this till's data as a single file and restore it on the same or another device. Restoring replaces everything on that device with the file's contents.

Settings & Account

Manage your suppliers

The Suppliers screen is built from your product list: one row per supplier with a product count and average retail margin. From here you can reprice a whole supplier at once or delete one.

Products, Suppliers & Price Lists

See who changed a quote, invoice or receipt

Every document keeps its own history: when it was raised, each payment, every email sent, the payment method changing, notes, and every edit with what changed, when and by whom. It answers the question 'they said they were never told'.

Receipts, Refunds & History

Add a fitting date to a sale that never had one

Flooring often sells before the customer knows when they want it fitted. When they ring back with a date, book it straight onto the original sale. It goes into the Diary and Customer Orders, and you can email the customer the appointment.

Receipts, Refunds & History
Questions this guide answers
  • I deleted a receipt by mistake, can I get it back?
  • Where do deleted receipts go?
  • Is deleting a receipt permanent?
  • Can I see who deleted something?

Last updated 2026-09-03 · Direct link for this feature