PlanIt EPOS · Receipts, Refunds & History

Reprint a receipt

What does this do?

Any sale in History can be printed again or saved as a PDF at any time. The copy is the same document, with the same number, so it is safe to hand to the customer.

How to use it

  1. From the ☰ menu choose History and find the sale (use Search customer or number… if it is not on the first screen).
  2. Press Reprint on the row. The receipt goes straight to the printer.
  3. To look at it first, press View instead, then Print from the open receipt. The copy is identical to the original.
  4. To keep a file instead of printing, press View and then Save PDF.
  5. Press Close when you are done.
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Related guides

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Send a receipt or quote by WhatsApp

Any receipt, invoice or quote can be sent to the customer over WhatsApp with a link to the document. On a phone it opens the WhatsApp app; on a computer the till asks once whether to use WhatsApp Web or the installed app.

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Print a receipt or a quote straight from the till

Two buttons under PAY NOW print at once: Print receipt completes the sale and prints it, Print quote saves the basket as a quote with no payment and prints that.

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Find an old receipt, quote or invoice

History keeps every sale, quote and invoice the till has ever raised, so you can find one months later, see whether it was paid, and reprint, email, refund or void it from the same screen.

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Print a quote or save it as a PDF

Any saved quote can be printed for the customer or saved as a PDF, for example to attach to your own email or keep on file.

Quotes

Add a fitting date to a sale that never had one

Flooring often sells before the customer knows when they want it fitted. When they ring back with a date, book it straight onto the original sale. It goes into the Diary and Customer Orders, and you can email the customer the appointment.

Receipts, Refunds & History
Questions this guide answers
  • How do I reprint a receipt?
  • The customer has lost their receipt, can I print another?
  • Can I save a receipt as a PDF?

Last updated 2026-09-03 · Direct link for this feature