PlanIt EPOS · Receipts, Refunds & History

Void a sale

What does this do?

Voiding says the sale never happened. Its stock goes back, it comes out of every total and report, and it is filed under Deleted receipts. Use it for a sale that was rung through wrongly and no money changed hands; if the customer has paid, use a refund.

How to use it

  1. From the ☰ menu choose History, find the sale and press View.
  2. Press Void.
  3. Read the confirmation. It reminds you that stock goes back, the sale leaves all sales totals, and it moves to Deleted receipts at the bottom of History.
  4. Press Yes to confirm. Any customer order linked to the sale is cancelled at the same time.
  5. Ring the sale through again correctly if it was a mistake on the till.
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Related guides

Refund a sale or issue a credit note

A refund gives money back on a sale that has been paid, in full or in part, and records why. It creates a permanent credit note against the original receipt and puts returned goods back into stock if you tell it to.

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Correct a mistake on a receipt

An unpaid receipt with no catalogue stock on it can be edited in place. Once money has been taken the correction is a refund or credit note, and once stock has moved it is a void and a re-ring. The button tells you which applies.

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Restore a deleted receipt

Deleting a receipt on the till is soft: it drops out of totals, reports and account balances but is kept in a Deleted receipts list, and you can restore it at any time. Every deletion is also logged.

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See your sales and profit

Reports shows sales, cost and profit for any period, broken down by product, supplier, category, operative, payment method and customer type, with a list of ready-made tables you can print or export. It is for the owner: only a Super Admin can open it.

Reports & Cash Up

Find an old receipt, quote or invoice

History keeps every sale, quote and invoice the till has ever raised, so you can find one months later, see whether it was paid, and reprint, email, refund or void it from the same screen.

Receipts, Refunds & History

Add a fitting date to a sale that never had one

Flooring often sells before the customer knows when they want it fitted. When they ring back with a date, book it straight onto the original sale. It goes into the Diary and Customer Orders, and you can email the customer the appointment.

Receipts, Refunds & History
Questions this guide answers
  • How do I void a sale?
  • What is the difference between a void and a refund?
  • Does voiding put the stock back?
  • Where does a voided sale go?

Last updated 2026-09-03 · Direct link for this feature