PlanIt EPOS · CRM & Customers
Check which emails a customer has received
What does this do?
Emails sent lists every email the shop has sent this customer from the till, with when it went, the address, the document and whether it succeeded or failed.
How to use it
- From the ☰ menu choose CRM and tap the customer.
- Scroll to Emails sent.
- Each row shows When, To, Document and Status. Failures are listed too, with the reason.
- If something failed, open the document from History above and send it again with Email.
Questions this guide answers
- How do I check if a customer received their invoice email?
- Where do I see failed emails?
- Why does it say offline in Emails sent?